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Management Services |
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There has never been such a competition such as the one we see in the UK hospitality today. This competition pressure can be both local and international. Making ends meet, without active management is increasingly difficult. Even if you are the proud owner of a private property or are a part of a major group, we can provide flexible resources and expertise that will put you over the top without a doubt.
MOR Services comprehensive hotel management is a service that provides a platform for growing capital and more profits without having to deal with the extreme details. We always opt for a more hands on approach as the goal remains to empower and stimulate full-time staff and management. |
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Sales and Marketing |
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So, how does success take shape? It will always begin with comprehending the situation and understanding the hospitality space in the market. What we give to you is, helping to understand the property and define the current situation versus where you want to be in the market.
Sometimes, it is necessary to refine the product to maintain stability and ensure success in the dynamic system we call the market. Other times, a more aggressive sales strategy to pursue, or marketing activities for maximum effect may be the best possible case. Always the two articles should be integrated and focused on customers. We provide analytical expertise in all fields of a business, its positioning and analysis functions such as sales and marketing. |
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Operations |
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There are many reasons as to why one property succeeds more or less than another. One of which may be that occupancy is below expected or that there is less margin available in each sale.
Therefore, at MOR Services we take into account all the possible reasons that may or may not determine the success of a property. Our effective operations ensure that profits rise as much as they possibly can.
Typical operational activities:
- Advising on and monitoring statutory and regulatory compliance
- Management support
- Effective staff recruitment
- Guest service programmes
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Financial Management |
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Experience has always been on our side and we are proud to say that it has taught us a lot. It is essential that clear and realistic projections must be under taken to understand the financial capabilities of a property. Henceforth, we make sure that the financial aspect of your business is handled with forecast cash flow that will help our team take the necessary steps keeping the timeliness of the decisions intact.
Typical financial management activities:
- Budgeting and cash flow forecasting, weekly, monthly and quarterly
- Financial analysis and control
- Cost-centre management
- Statutory and regulatory compliance
- Optimisation of supplier terms
- Design reviews
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Reporting |
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The best way to approach hotel management is to ensure objective reporting especially when operational and financial performance is concerned. Owner are meant to be the big part of a business and are always kept in the loop and are informed of all decisions.
Typical reporting activities:
- Monthly management accounts, including average room rate, revenue and occupancy
- Monthly sales report
- Departmental management reports
- Measurement against pre-set Key Performance Indicators
- Monthly and quarterly meeting with shareholders
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Consultancy Services |
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Pre Opening Services |
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MOR Services has the ability to give you expert advice and services, no matter if you are a property owner or a potential investor. These services will help you greatly increase your profits and assess the capability of your hotel or restaurant.
There is great coordination between the MOR Services and numerous other designers, architects, surveyors that ensure that the development process of your business is handled with care and understanding and success.
There is a complete developmental service that the MOR Services provides or you can even opt for specifics depending on your needs.
Typical pre-opening support consultancy:
- Sales and marketing
- Recruitment
- Financial management
- Operations
- Purchasing
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Business Turn Around |
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If your business is lagging and you need a boost to begin your operations then MOR Services is your solution. We also help hotels and restaurants launch a comeback into the society. It helps maximize profits with the best possible plans. |
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Business Turn-Around by Assured Hotels |
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Not enough? MOR Services will also give you a diverse range of VAS also known as Value Added Services. They are essential in understanding the realistic perspective of your hotels commercial value and capabilities.
There will be a meticulous and intensive review of all operations of the hotel after which team MOR Services will determine the nature of the problem and the method/solution that it would require.
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Pre-Opening Services |
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if you are a property owner or an investor considering how to maximize return on your capital, MOR Services can provide expert services including feasibility studies to assess the potential profitability of a hotel or restaurant.
We have strong relationships with practitioners in a range of related services such as architects, surveyors, designers, enabling us to develop concepts that are based on appropriate designs and sound operational and commercial foundations.
MOR Services can provide a complete development service, or you can choose from a menu of services dependent on your specific requirements.
Typical pre-opening support consultancy:
- Sales and marketing
- Recruitment
- Financial management
- Operations
- Purchasing
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Business Turn-Around |
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MOR Services provide a turn-around service to stabilize businesses which are under-performing or failing, and return them to profitability. We will identify weaknesses in the business and propose appropriate solutions using a detailed review and action plan. |
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Business Turn-Around by Assured Hotels |
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We are MOR Services provide a broad range of added value services in order to help hotels realize their full commercial potential and ultimately increase their long term value.
Following a detailed and rigorous review of your hotel operation, our specialist team members within each area of the business will produce tailored strategic recommendations, complemented by deliverable action plans that will address those areas of the business either found to be falling short of the owners expectation or industry norm.
Areas of review and consequent action plans will primarily focus upon the following business areas:
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Sales, Marketing and Pricing Strategy
Is sufficient resource allocated to both reactive and proactive Sales? Is there a time bound Sales, Marketing and PR Plan in place and alive in the business? What is the extent of knowledge on the recognized Competitor Set? Are published Tariffs across all market segments correct? Is the business generating Fair Market Share? Is current Electronic Distribution efficient?
- Expense management
Are all necessary Departmental expense controls in place? Who takes ownership? Are expenses controlled to Budget? Does an Energy Management plan exist? What level of expense consolidation can be implemented?
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Payroll and Staffing Structure
Typically representing anything between 30% and 40% of turnover, is the current payroll cost justifiable? Are performance KPI's in place across all departments? Does the present manpower plan contain sufficient flexibility to be viable when revenues fall short?
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Purchasing efficiencies
Who do we buy from? Are prices charged the best for us or best for the supplier? Is purchasing power fully leveraged? Are teams incentivized to purchase better?
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Operational day to day business management
Is Revenue and Profit forecasting in place and accurate? Is cash flow being managed effectively? Are all Fire, Health and Safety Statutory obligations fully adhered to? Is there a positive culture of business ownership in place within the hotel team? Are management fully accountable? Are hospitality standards commensurate with prices charged? Are service standards consistent? The above questions are only some examples of what may be included in any business review. Each project we undertake is tailored to address the specific needs of the business and the business owner. To discuss your own specific needs in more detail, please call us today to make an appointment.
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